Frequently Asked Questions


  • In most houses constructed after the 1920s, the external walls are made of two layers of brickwork (internal and outer) with a small air gap or ’cavity’ between them. Cavity wall insulation involves filling this gap with insulation material that reduces the amount of heat that can escape through the walls. To identify if your home is suitable for cavity wall insulation, look at pattern of the external brick work, see diagram below. You can also check whether you have cavity walls by measuring the depth of them at any entrance door or window of your property. Cavity walls are at least 26.5cm(10.5 inches) thick.  If you are unsure then call us or request a survey online and one of our surveyors will be happy to visit and take a look.

    wall types

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  • Cavity Wall Insulation is the best way to significantly reduce the energy needed to heat your home, and offers potential annual fuel savings of around £160 a year.

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  • We mainly use mineral fibre, which is available in two types; Whitewool, which is made out of a glass product, and Rockwool, which is made from volcanic rock. Both products are approved by the British Board of Agrement(BBA), and backed by a 25-year CIGA guarantee covering materials and workmanship.

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  • Yes. The insulating material is blown in through a sequence of holes drilled from outside the property. In some cases, we may also need to install core vents in your exterior walls, but in general the whole job takes less than half a day.

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  • Full payment is required on the day of installation. Payment methods include: cash, credit card, cheque or by installments (if previously agreed).

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  • Cavity wall insulation lasts for the life of the property.

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  • Yes - with cavity wall insulation you will find that your home holds its temperature for longer.

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  • The work usually takes less than half a day depending on the size of your property.

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  • No – our installing team will ensure that they clean up properly after the installation.

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  • All privately owned / rented households in the UK qualify for a grant of some form. We have access to government / power company grants and are able to access these on your behalf and carry out energy efficiency improvements to your home. If you are in receipt of certain benefits, you may qualify for insulation works completely free of charge.

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  • No –we will send a qualified surveyor to your home to undertake a technical assessment of your property - at the same time the surveyor will ask you a few questions and he / she will complete the paperwork on your behalf. If you are in receipt of a qualifying benefit, and are interested in free insulation you may be asked to demonstrate proof of eligibility.

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  • Contact us today to arrange your FREE home insulation survey and consultation. This will be carried out at your home by one of our highly trained surveyors who will discuss insulation in detail with you if you wish.

    Call us on Freephone: England and Wales:0800 317997
    Scotland: 0800 4081444

    To arrange a free survey and a no obligation quotation, or request a survey online

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  • Loft insulation is a man-made material that generally comes in three types - blown material (mineral wool or cellulose fibre), mineral wool quilt, and loose fill.

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  • Yes, however you may experience a slight irritation if handling the material – this is nothing to worry about.

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  • Loft insulation works by stopping the upwards movement of heated air, reducing the loss of heat from the rooms below. By installing loft insulation to the Energy Saving Trust's recommended thickness of 270mm, you can save up to £205 a year on your household heating bills, and it will help to reduce your carbon emissions.

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  • You can find out how much loft insulation you have by using a tape measure or ruler down the side of a piece of loft insulation until it hits the plasterboard ceiling and read off the depth.

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  • No. We will lay insulation over the top of any existing insulation, unless otherwise discussed at survey stage.

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  • Yes, you will need to clear the roof of any stored objects before the insulation is installed.

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  • It should last the life of the building.

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  • Yes, you should find that the temperature of your house improves. You should find that the house holds its temperature for longer, therefore the time between heating cycles maybe longer.

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  • Most loft insulation will take between 1 and 2 hours to complete.

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  • No, a small amount of dust may fall from the loft, which will be cleared by the installers and all packaging will be removed from your home.

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  • No – we will send a qualified surveyor to your home to undertake an assessment of your loft - at the same time the surveyor will ask you a few questions and he / she will complete the paperwork on your behalf. If you are in receipt of a qualifying benefit and are interested in free insulation you may be asked to demonstrate proof of eligibility.

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  • Full payment is required on day of installation. Payment methods include: cash, credit card, cheque or by installments (if previously agreed).

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  • Contact us today to arrange your FREE, no obligation home survey and consultation. This will be carried out at your home by one of our highly trained surveyors who will discuss the process in detail with you if you wish.

    Call us on Freephone:England and Wales: 0800 317997
    Scotland: 0800 4081444

    To arrange a free survey and a no obligation quotation, or request a survey online

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